FAQs

Q?

I don’t have a Paypal Account, can I pay with my Credit Card ?

Absolutely , if you choose not to create a Paypal account you can opt for payment with credit card .

Q?

What kind of payments do you accept ?

There are multiple methods of making payments , E-transfers , Paypal , credit cards and company checks ( please note, if you wish to pay with your company check please contact us prior to placing your order ).

Q?

What is the EHF fee at checkout ?

In brief the cost of recycling of electronics (Environmental Handling Fees), EHF's are added to certain products as may be required by your province. Please refer to your province link below for more information.

Alberta  Alberta Recycling Management Authority

British Columbia Batteries: Call2Recycle   products: Encorp Return-It Electronics

Manitoba  products: Manitoba Electronic Products Recycling Association

New Brunswick  New Bunswick Receyle my Electronics

Newfoundland and Labrador Newfoundland and Labrador Electronic Products Recycling Association

Northwest Territories NWT Electronics Recycling Program

Nova Scotia Nova Scotia Electronic Products Recycling Association

Ontario Ontario Electronic Stewardship

Prince Edward Island Prince Edward Island Electronic Products Recycling Association

Quebec Batteries: Appel à Recycler products: Association pour le recyclage des produits électroniques Québec

Saskatchewan Saskatchewan Electronic Products Recycling Association

Yukon Territory Recycle Yukon Electronics

Q?

I Don’t see the EHF/FGE Fees in my cart

Because EHF/FGE /FGE are different for every province you will only see them during checkout once you have entered your complete shipping Address.

Please note for refurbished PC's and some products , EHF/FGE  are not applicable .

Q?

Product shows no stock, can I get a delivery date ?

Please  contact us and we will gladly give you an estimated delivery date .If for some reason our supplier can not meet your delivery requirements or the product has been discontinued, we can always offer  an equivalent.

Q?

I purchased a Computer it needs service who do I contact ?

If the product you purchased is within Maunfacturer Warranty then you need to contact the manufacturer if you require assistance please do not hesitate to reach out to us. If it is out of warranty then again please contact us or fill out the RMA form.

If the product was a refurbished PC and within warranty please see the "Contact Page" with the necessary Phone number that was shipped with the Pc. Out of warranty Please contact us we will be glad to help or fill out the RMA form.

Q?

I’m a Veterinarian what can you offer in terms of Computer Equipment ?

We offer special sized Labels, POS equipment, Printers, Service Contracts, PC's, Cabling, Servers, Backup strategies and much more...

Because every Veterinarian Hospital can be different in terms of  Software being used and previous hardware installed the equipment can vary accordingly. Even though most pc's will do the job some require special attention and wont be comptatible with certain software. Feel free to browse our Veterinarian section in our  store here.  To assure that the right equipment will be considered please contact us and we will gladly help in finding the most appropriate solution .